{"id":222,"date":"2026-10-20T18:37:43","date_gmt":"2026-10-20T18:37:43","guid":{"rendered":"https:\/\/veneiva.com\/?page_id=222"},"modified":"2026-10-20T18:38:29","modified_gmt":"2026-10-20T18:38:29","slug":"reklamace-vraceni-zbozi","status":"publish","type":"page","link":"https:\/\/veneiva.com\/cs\/complaints-and-returns\/","title":{"rendered":"Reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"
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Reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h1>\n\n\n\n

Reklamace p\u0159i doru\u010den\u00ed<\/p>\n\n\n\n

Pokud p\u0159i doru\u010den\u00ed zjist\u00edte, \u017ee je v\u00fdrobek po\u0161kozen\u00fd nebo \u017ee va\u0161e objedn\u00e1vka nen\u00ed spr\u00e1vn\u00e1 (nespr\u00e1vn\u00fd nebo chyb\u011bj\u00edc\u00ed produkt), neprodlen\u011b n\u00e1s kontaktujte na e-mailov\u00e9 adrese info@veneiva.com. Pros\u00edme v\u00e1s, abyste tak u\u010dinili do 48 hodin od p\u0159evzet\u00ed z\u00e1silky.

Na z\u00e1klad\u011b va\u0161\u00ed zpr\u00e1vy v\u00e1m za\u0161leme pokyny k zasl\u00e1n\u00ed fotografi\u00ed po\u0161kozen\u00e9ho v\u00fdrobku a obalu, v\u010detn\u011b jasn\u011b viditeln\u00e9ho p\u0159epravn\u00edho \u0161t\u00edtku, abychom mohli situaci \u0159\u00e1dn\u011b posoudit.<\/p>\n\n\n\n

Reklamace v\u00fdrobk\u016f nebo slu\u017eeb<\/p>\n\n\n\n

Pokud v\u00fdrobek nefunguje spr\u00e1vn\u011b nebo se domn\u00edv\u00e1te, \u017ee m\u00e1 vadu, kontaktujte n\u00e1s na e-mailov\u00e9 adrese info@veneiva.com. Na z\u00e1klad\u011b va\u0161\u00ed zpr\u00e1vy v\u00e1m poskytneme pokyny k dal\u0161\u00edmu postupu.

Jedin\u00fdm n\u00e1kladem, kter\u00fd z\u00e1kazn\u00edk hrad\u00ed v souvislosti s reklamac\u00ed nebo vr\u00e1cen\u00edm v\u00fdrobku, jsou n\u00e1klady na zasl\u00e1n\u00ed zbo\u017e\u00ed zp\u011bt prodejci.

Tyto n\u00e1klady se \u0159\u00edd\u00ed cen\u00edkem p\u0159epravn\u00ed spole\u010dnosti a z\u00e1vis\u00ed na typu z\u00e1silky.

Pokud se p\u0159i kontrole zjist\u00ed, \u017ee v\u00fdrobek nem\u00e1 \u017e\u00e1dnou vadu nebo \u017ee probl\u00e9m vznikl v d\u016fsledku nespr\u00e1vn\u00e9ho pou\u017e\u00edv\u00e1n\u00ed, bude v\u00fdrobek vr\u00e1cen z\u00e1kazn\u00edkovi na jeho n\u00e1klady.<\/p>\n\n\n\n

Vr\u00e1cen\u00ed zbo\u017e\u00ed a odstoupen\u00ed od smlouvy<\/p>\n\n\n\n

Jedin\u00fdm n\u00e1kladem, kter\u00fd z\u00e1kazn\u00edk hrad\u00ed p\u0159i odstoupen\u00ed od kupn\u00ed smlouvy, jsou n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed prodejci. Tyto n\u00e1klady se \u0159\u00edd\u00ed cen\u00edkem p\u0159epravn\u00ed spole\u010dnosti a z\u00e1vis\u00ed na typu z\u00e1silky.\n\nZ\u00e1kazn\u00edk je povinen vr\u00e1tit zbo\u017e\u00ed na adresu, kter\u00e1 mu bude sd\u011blena e-mailem.\n\nVr\u00e1cen\u00ed pen\u011bz bude provedeno co nejd\u0159\u00edve, nejpozd\u011bji v\u0161ak do 14 dn\u016f od obdr\u017een\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed.\n\nPen\u00edze budou vr\u00e1ceny v\u00fdhradn\u011b bankovn\u00edm p\u0159evodem na bankovn\u00ed \u00fa\u010det z\u00e1kazn\u00edka, aby byla zaji\u0161t\u011bna dohledatelnost, p\u0159esnost a v\u010dasn\u00e9 zpracov\u00e1n\u00ed platby.\n\nZ\u00e1kazn\u00edk odpov\u00edd\u00e1 za sn\u00ed\u017een\u00ed hodnoty zbo\u017e\u00ed, pokud k n\u011bmu do\u0161lo v d\u016fsledku nakl\u00e1d\u00e1n\u00ed se zbo\u017e\u00edm jin\u00fdm zp\u016fsobem, ne\u017e kter\u00fd je nezbytn\u00fd k sezn\u00e1men\u00ed se s jeho povahou, vlastnostmi a funk\u010dnost\u00ed.\n\nZ hygienick\u00fdch d\u016fvod\u016f nen\u00ed mo\u017en\u00e9 vr\u00e1tit otev\u0159en\u00e9 nebo pou\u017eit\u00e9 v\u00fdrobky ani v\u00fdrobky, kter\u00e9 nejsou vhodn\u00e9 k vr\u00e1cen\u00ed z d\u016fvodu ochrany zdrav\u00ed.<\/p>\n<\/div>\n <\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"bwfblock_default_font":"","_gspb_post_css":"#gspb_row-id-gsbp-b9108c5{justify-content:space-between;display:flex;flex-wrap:wrap;margin-top:20px;margin-bottom:100px}#gspb_row-id-gsbp-b9108c5>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap}.gspb_row{position:relative}div[id^=gspb_col-id]{box-sizing:border-box;position:relative;padding:var(--gs-row-column-padding, 15px min(3vw, 20px))}body.gspb-bodyfront #gspb_row-id-gsbp-b9108c5>.gspb_row__content{max-width:var(--wp--style--global--wide-size, 1200px)}#gspb_col-id-gsbp-1f83e2f.gspb_row__col--12{width:100%}@media (max-width:575.98px){#gspb_col-id-gsbp-1f83e2f.gspb_row__col--12{width:100%}}.gsbp-df23929{font-family:archivo}.gsbp-147304c,.gsbp-45aec0f,.gsbp-ee21c43{font-family:archivo;font-weight:400;font-size:21px}.gsbp-147304c,.gsbp-ee21c43{font-size:17px}.gsbp-147304c{font-size:21px}.gsbp-767a7c7,.gsbp-b8080d3,.gsbp-bdd59fd{font-family:archivo;font-weight:400;font-size:17px}.gsbp-767a7c7,.gsbp-bdd59fd{font-size:21px}.gsbp-767a7c7{font-size:17px}","footnotes":""},"class_list":["post-222","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/veneiva.com\/cs\/wp-json\/wp\/v2\/pages\/222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veneiva.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veneiva.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/veneiva.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/veneiva.com\/cs\/wp-json\/wp\/v2\/comments?post=222"}],"version-history":[{"count":2,"href":"https:\/\/veneiva.com\/cs\/wp-json\/wp\/v2\/pages\/222\/revisions"}],"predecessor-version":[{"id":225,"href":"https:\/\/veneiva.com\/cs\/wp-json\/wp\/v2\/pages\/222\/revisions\/225"}],"wp:attachment":[{"href":"https:\/\/veneiva.com\/cs\/wp-json\/wp\/v2\/media?parent=222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}